Shipping policy

At SummitWear™, we want you to know what to expect between placing your order and receiving your package. Below, we explain where we deliver, what shipping costs, how long fulfillment normally takes, and how to get help with a shipment.

1. Where We Deliver

We currently accept shipments to addresses within the United States only. International shipping is not available at this time.

2. Shipping Options and Costs

You can review the available shipping options and charges when you check out.

Standard Shipping

Orders under $35: $6.99 shipping fee.
Orders of $35 or more: FREE Standard Shipping.
Estimated transit time: 3–5 business days.

Express Shipping

Shipping fee: $15.00.
Estimated transit time: 1–2 business days.

These estimated transit times begin after an order has been processed and shipped, rather than on the date the order is placed.

3. What Happens Before Shipment

After successful payment, we typically need 1–2 business days to process your order. Orders submitted on weekends or public holidays begin processing on the next business day.

Processing may take longer during periods of unusually high order volume. We will make reasonable efforts to fulfill orders promptly.

4. Understanding Delivery Estimates

Shipping times are estimates, not guaranteed arrival dates. Carrier disruptions, severe weather, holidays, or other events outside our reasonable control may affect delivery.

Your overall wait includes both the order-processing period and the shipping transit period for the option you select.

5. Tracking Your Shipment

When your order ships, we send a shipping confirmation with tracking information. After the carrier receives the package, tracking updates may take approximately 24–48 hours to appear.

6. Address Corrections, Order Changes, and Cancellations

Please check your delivery address carefully before completing your order. You are responsible for providing accurate and complete shipping information.

If you discover an error or want to change or cancel an order, contact us before it ships. We will make reasonable efforts to help, although changes cannot be guaranteed after fulfillment has begun.

Once an order has shipped, we generally cannot cancel it, change its contents, or redirect it to a different address.

7. If Something Goes Wrong With Delivery

If a package appears lost: Contact us with your order information. We will review the tracking details, work with the carrier where appropriate, and assess whether a replacement, reshipment, or another resolution is suitable.

If a package arrives damaged: Send us your order number and clear photographs of the damaged item and packaging. After review, we may offer a replacement, remake, refund, or another appropriate resolution.

If tracking says “delivered” but you cannot find the package: Check the delivery location, confirm the address on your order, ask household members or neighbors, and contact the carrier for delivery details. If the package is still missing, reach out to our team for assistance.